Dec 11, 2023 | © 2024 Forbes Media LLC
2024 promises to be a landmark year in banking and finance, marked by significant changes and transformations. The influence of AI will be pivotal, permeating every aspect of the sector—from revolutionizing customer service to reshaping financial management tools and streamlining back-office operations. This article offers an insightful overview of the key trends poised to drive these shifts over the coming year and beyond. These advancements, when effectively harnessed, have the potential to deliver more efficient, innovative, and cost-effective solutions in banking, investment, and insurance. However, they also present challenges that must be addressed to ensure these changes are implemented safely and ethically.